Accolades for Gehan Homes

Corp_Star Awards Post2016Gehan Homes was recently honored with FIVE Star Awards by the Texas Association of Builders. The highly-coveted Star Awards are given annually in conjunction with the Sunbelt Builders Show to recognize excellence in all areas of the home building industry.

This year, we were recognized with awards for Sales Manager of the Year, Construction Manager of the Year, Best Website, Best Special Promotion and Best Online Advertisement.

We are so proud of the homes we build and the fantastic people we work with.  Their dedication to our company and our customers is a huge part of our success!

The winners were announced and presented at the Gaylord Texan Resort and Convention Center in Grapevine, Texas. Several hundred representatives from the homebuilding, real estate and mortgage industry were in attendance.

The Texas Association of Builders has nearly 10,000 members across Texas. In 1992, the Association launched the Texas Star Awards — the only statewide tribute to excellence in the home building industry. The awards showcase the outstanding work of builders, sales professionals, marketing professionals, construction professionals and industry leaders in Texas and the Southwest.

 

 

Model Home Tour – the Brown

Blackhawk_Brown_living3Introducing…our model home tour of the Brown floor plan!  One of my favorite features of this home is the openness of the living areas.  Imagine preparing a meal in the gourmet kitchen, while conversing with friends and family in the grand living room!

Gehan Homes builds this floor plan across Texas in several communities including those in Austin, Dallas, San Antonio and Houston.

Take a minute to leave a comment and give your thoughts about this beautiful home.

For more tours, visit Gehan Homes’ YouTube Channel or view on our website at our Video Gallery!

We’re Fantastic! But, Don’t Take Our Word for It!

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In this video about their new home in Houston, Edward and Terri share their experience building their dream home with Gehan Homes.  They fell in love with the layout, design and the personality of our plans.  When it was time to build, they enjoyed each step of the process with us.  Watch as they share their story, in their own words.

Gehan Homes offers a great product at a tremendous value, but what truly sets us apart is our customer service.  Edward and Terri described their salesperson as amazing and always there to answer any questions. They were so thrilled with their experience that they “chose their neighbors” by recommending their friends to buy a Gehan home in their neighborhood!

We are so happy to have Edward and Terri as part of the Gehan Homes family and grateful to them for sharing their story.

 

The Great Bean Search

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When I relocated to Dallas from Miami, one of my main goals was to find out where to get “my stuff”.  There’s definitely no shortage of places to get things here, but I wanted “my” things.  A good Cuban sandwich.  Fresh salt bagels.  A real Italian cannoli.  Coal fired pizza.  A little food-obsessed?  Maybe.

On one of many treks to get some of “my stuff”, my cravings brought me to the local grocery store in search of lupini beans.  Relatively easy to find in any grocery store back home, I found it was not the case, here in the big D.  Not seeing them, I asked an employee, who politely pointed me to the canned goods aisle.  An honest attempt, but any lupini-loving American knows that you don’t find jarred lupinis in the canned goods aisle.  I had other stuff to find and my delight in locating them distracted me.  Mojo sauce.  Gnocchi.  I’ll get those beans next time.

On my next trip, my cravings starting to get real, I asked another employee.  He had never heard of them and was curious.  Well, sir, “They come in a glass jar.  They’re soaked in salt water.  Umm…you kind of pop them open with your teeth.”  I hadn’t really ever tried to describe these to anyone, and realized now how ridiculously unappetizing they sounded.  Either way, this poor disgusted man whisked me over to the pickle aisle, then down to the International aisle and when he seemed sufficiently puzzled, I graciously released him to the throes of other hungry housewives and lost souls of the dairy department.

I found myself back at the store.  Does anyone else feel like they are in the grocery store like 4 times a week?  They should be paying ME to shop there.  Anyway, pushing back my fears of being branded the bean lady, I ask one more time.  I wasn’t planning to.  Really.  But, the cashier asked if I had found everything I needed.  I always secretly wondered what they would do if I said, “Nope.  Can you get these 10 things for me?”  But, she asked.  So, I told her about my great bean search.  She had never heard of these seemingly elusive beans, but said the store could order them for me.  She called her manager over.  He seemed genuinely interested and not the least bit squeamish about my beloved beans.  He said he could, in fact, order them.  And he did.  And the next week, when I saw those lovely jars of legumes on the shelf, I bought them.  Every.  Single.  One.

Along each step of my journey, each employee was kind and attempted to address my expressed need.  But not until the third time, did someone reach out and go that one extra step, the action that made all the difference.  And that’s usually all it is.  One.  Extra.  Step.  Fast forward to my rapidly growing suburban area.  A newer, fancier grocery store opens up.  I try it.  It’s pretty spectacular.  But, I return to “my” store because that one time, someone went that one extra step and ordered “my stuff”.

Corporations spend millions on client retention, loyalty marketing, referral rewards.  What they don’t get is they don’t need millions to offer a great customer experience.  They just need one.  One.  Extra.  Step.  Imagine if every employee, every day, took one extra step.  How far would your business go?

At Gehan Homes, we encourage our employees to step outside their box and take that extra step that makes a difference to someone.  I hope your experience at Gehan Homes is one where you can recall where someone went that one extra step for you.

 

How Will You Be Judged?

image7I enter hesitantly, heart racing, palms sweaty.  I scan the room.

Someone reaches out to introduce themselves.  I shake their hand.  Was that too soft?  Too hard?  Why did I wear this shirt?  I make small talk with the group and think to myself, “Wow, this one is real talker.  Is he even stopping to breathe?  And this lady, who cuts her hair?  It’s amazing.”

We’ve all been on both sides of this situation, being sized-up, sizing-up others, judging them, even.  We make judgments and are judged ourselves, based on appearance, input from friends, body language and a host of other conscious and unconscious factors.  It’s natural and often necessary to form opinions and make observations about people.

When someone comes into contact with a business, they do these very same things.  Who is this company?  What are they all about?  They are sizing you up, ready to judge.  The book, Rules to Break and Laws to Follow,  states that customers judge the quality of the institution by the responsiveness of the first person they come into contact with.

Interesting.

So basically, a business can arm their customer service team with the very best training and stock its storefronts with the most friendly and helpful associates, but in today’s environment of mobile phones, websites and digital  media, each and every employee needs to understand their value and their purpose.  No matter who a customer comes into contact with, they need to receive the very best experience.

We received an email from a homeowner about the service she received via our Facebook page.  Following is an excerpt.

I wanted to give a shout-out for your Gehan Facebook people… I have been trying to get the color of paint used in my home that was built in 2011…I went on your Facebook page and within 3 days they found the color used! Thank you to (employee) and the others that helped me!

We have a social media team of one at Gehan Homes.  One person, who is extremely busy when not tracking down color swatches.  I’m not even sure how she figured out how to find out this information, to be honest.  But, this person gets it.  She understands that how people perceive her responsiveness is how they will perceive our company.

No matter what your “job description” at Gehan Homes, each of us is charged with providing the very best customer experience.  So, every day we look forward for the opportunity to make a first impression.  Every day we look forward to showing up, heart racing, palms sweaty…ready to being judged.

 

 

 

Do I Really Matter?

butterflySometimes you can feel like what you do isn’t important, or doesn’t make a difference.  It is easy to feel unmotivated and uninspired at times.  The truth is, we all can’t work building schools in third world countries or feeding orphans in the poorest corners of the world.  But in reality, you don’t have to make headlines in order to make a difference.

Just remember, no matter what you do, you have a chance to make an impact!  Everything we do has an impact, positive or negative.  The choice is yours. When you’re feeling unmotivated, think about what excites you most about what you do. What did you want to accomplish when you first started? How can you make your life and the lives of those around you just a little bit better, brighter, happier?  As the Dalai Lama says, “If you think you are too small to make a difference, try sleeping with a mosquito.”

Check out this short story from one of our employees, that perfectly illustrates this principle:

I was finalizing the purchase of a new car and as I was completing the purchase with one of the managers, it came up in conversation that I worked for a homebuilder. He asked which one and when I said Gehan Homes, to my surprise he said he had just purchased one of our homes! He went on about how great the experience had been and how happy he was with his purchase.  So happy, that since we took such great care of him, he said he wanted to return the favor and deeply discounted a final option that I wanted to put on the car!  Thanks to everyone involved with making his experience so great, you saved me a little bit of money!

Just remember…

Everything you do matters. To everyone.  All the time.

If you liked this post, you will love this book:  The Butterfly Effect.

Buying a New Home? Top Questions to Ask Your Builder

shutterstock_28786579-BWBuying a new home is confusing!  Oftentimes, you may not even know what questions to ask.  Our friends over at New Home Source have put together The Top 15 Questions to Ask Your Builder.  This helpful post helps can assist you in determining what homebuilder is right for you.  Some important queries that should be on your list include:  What financing or mortage options do you offer?  What is your new home warranty?  How long have you been in business?  What options come standard and which cost extra?  This helpful list will arm you with the right information to ask smart questions!

How Much Home Can I Afford?

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The amount of home you can afford depends on many factors including your debt, income and credit score as well as the cash that you have available for down payment, closing costs and reserves. Figure out how much you can comfortably afford to spend each month on a mortgage payment, with this helpful calculator.